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Contact Information

Hannelore – Windows to the Soul
Burnaby, BC, Canada, V5A 1K1

Phone: 604-926-4988

Email: Contact us

Call Us Now! 1-604-926-4988 | Email us

Our Policies

Our Policies

 

Privacy Policy

We are are committed to providing quality information within a trusted environment. We respect your privacy. Our, email and membership lists are kept in strict confidence and will never be shared with anyone or sold to any third party marketer.

Privacy and safety issues are important to us, and to that end we’re pleased to offer a variety of links to Internet resources, within this website. We make sure that our email list follows all applicable laws regarding email lists. This includes signing up subscribers and giving full options for control and unsubscribing to our email list subscribers.

Online orders of all our products or services are processed on a secure (SSL) connection for the security and privacy of your information. To insure proper processing protocols of the online store and also to enhance the user experience using our site, we use “cookies”. Visitors to our site always have the option of disabling cookies via their own browser preferences.

We may collect IP addresses for the purposes of system administration and to audit the use of our site. When users request pages from our sites, our servers may log the guests’ IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user remains anonymous to us. We can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our house rules or terms of service or to protect our service, site, customers or others.

Personal information gathered from registration forms (such as name, email or street address) is used to send information related to our products and services to consenting parties. When you indicate that you want to receive a  product or service, or contact a person or organization, we share the data needed for you to receive what you have indicated.

Links:
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security:
We place a high priority on security. Our computer system uses a combination of hardware and software designed to protect against unauthorized entry and loss, theft, or misuse of personal information. Although we will make every effort to protect personal information, no computer system is immune from hackers and others who might misuse information. We are not responsible for any breach of security that is beyond our reasonable control.

Your Acceptance of These Terms:
By using this site, you signify your assent to our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.

If you have questions regarding our private policy statement please contact us.

Terms of Sale

How to order: Our website is open 24 hours a day, with secure (SSL) connection for your payments in place. Please choose the related order buttons for your purchase. You can also order by phone. 604.926.4988 or toll free in North America1.888.768.5711 After hours, please leave a message and your phone number on our voice mail or contact us.

Currency: All store front prices are shown and charged in Canadian funds except for our ‘Communing Dolphin Retreats” which are priced in US Funds.

Payment: All major Credit cards are accepted, money order or cashier’s check. Please no personal checks. Online orders of, products or services are processed on a secure (SSL) connection for the security and privacy of your information.

Prices & Specifications: As we continually work to improve our products and services, our prices, terms of sale and product specifications are subject to change without notice, and goods and services will be invoiced at the prices prevailing at the date of shipment. It is the purchaser’s responsibility to confirm listed prices and availability of services prior to ordering. For all inquiries about price lists please use our contact page.

Delivery / Access to purchased services: The access of the products after purchase depends also in part on your chosen payment option. Where access to services paid by Credit Card or Paypal will in general be granted immediately.You will be provided with detailed information during the check out process and/or on the website. If you have any questions please contact us.

Your Acceptance of These Terms: By using this site, including any purchases, you signify your consent to these terms of Sale and to our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.


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